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Great Customer Service


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#1 camper rich

camper rich

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Posted 13 December 2017 - 05:33 AM

It was 1 year ago we took delivery on our 2016 Grandby SC which was loaded.  We can't say enough good things about Paul May at Equipt Expeditions in Salt Lake City, our FWC dealer.  We have really put the camper through a good workout our first year with an initial 3 month trip to Baja, and then a 3 month, 11,000 mile trip to Alaska and Canada.  Both trips had extensive off road driving.  

Paul has really stood up for us with getting all the bugs out and made things right for us.

 

Now as we are heading to Baja yet again we feel confortable that the camper will not let us down.  I am very glad Paul was there to take the camper to, instead of having to hassle out the problems by telephone with FWC.

 

Paul also is the distributor of Easy Awn products and carries a wide selection of offroad gear.  

https://www.equipt1.com

 

Did I mention how happy we are with out Batwing Awning?  It's one of the best options, I think, that FWC offers.  

 

Rich


Edited by camper rich, 13 December 2017 - 05:35 AM.

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#2 kmcintyre

kmcintyre

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Posted 13 December 2017 - 02:11 PM

FWC and ATC both have great customer service.  I've found that certain industries are really, really good at customer service and others are not.  It's always great to hear stories of good customer service because in general we only complain about the bad and not the good.


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Boise, ID

2022 Chevy 3500 HD

2023 FWC Flatbed Hawk





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