Posted 30 May 2022 - 04:20 AM
Hi SC,
I just received a new 200 watt BougeRV Mono Solar Panel. It arrived in a previously opened box. It only had one strip of tape on one side holding the panel in the box. All other tape strips (6) were previously cut open, not from shipping. When I unboxed, I discovered one corner of the panel was smashed with a sharp aluminum edge exposed, sharp enough to cut your hand! I truly believe that BougeRV sent me a reviously returned damaged panel. It was poorly packaged in a thin single layer cardboard box. Other panels from competitors I have purchased were double boxed. I can't believe the Bouge RV panel didn't fall out of the box during shipping!
I immediately notified their customer service by txt and requested a new undamaged panel. They replied the next day and said that the damage probably won't affect the panel's performance and I needed to test it for proper function.
If defective, they said they would replace the panel ( no mention of shipping cost), or they would refund 10% and I could keep their damaged panel. Of course it's been raining and cloudy since I received the panel and have not been able to test performance yet.
I would never buy another product from BougeRV based on their business practices and shipping process. This is my 1st and last purchase from BougeRV and can not recommend doing business with them.