I can't disagree on the communications at times, there was a lag in response. I do take part of the blame as I tend to just communicate via e-mail, and they not being a tech oriented company, don't seem to rely as heavily on that as I do in my normal life these days. Once I could get a clog opened up, we seemed to communicate well.
I had an issue with my tie downs but attributed it to hitting a hole that I missed and bounced everything pretty hard. Camper shifted and the tie downs did come off. We limped to our site and I reshifted things. The tie-downs did need to be readjusted, which was right at the limit of the rod lengths (they were almost too long at this point). I also noticed that Torklift turnbuckles seemed to be reversed, with the ones marked front in the rear, and the ones marked rear in the front. I have a question into them about it, but, see above...
Looks like I have the same tie-down set up as you, with the HappiJac up front and the Torklift in the rear with the TorkLift turnbuckles.
A question about the upper sleeping area. I think you mentioned you got the North/South arrangement, we did too. Looking at the progress picture though, it appears yours doesn't have the storage bins on the side.