Hello WTW Members,
I am new to the community and looking to other FWC owners for help in proper repairs, maintenance, and up keep...Unfortunately, I have reached out to my local dealer and the FWC company in California but have not received complete information of what I need for repairs and maintenance! After 5 years of saving up for a FWC, I am not very impressed with the quality or support of FWC. I hope this early perception can be turned around.....The following was the email I sent to FWC customer service with responses in red.....
I am the owner of a used 2017 Fleet Shell model. It took five years to save up for the purchase and need some guidance to touch up a few blemishes in this slightly used camper. I have enjoyed the Fleet on my Tacoma and look forward to many years of use, but want to keep the maintenance up and to what FWC recommends for their product. Could you please help with the following areas?
1. Rear right bottom latch mount had a screw head break off. Was found on driveway after washing. I was attempting to drill / extract the, but the screw further advanced into the frame void (freeing up the mounting hole).
a. Is it possible to acquire the exact screw used by FWC to replace this screw?
(FWC asked for my email to mail a replacement screw - emailed my address twice with no screw replacement received and no further repose to my emails!)
b. What metal type and thread count should be used to prevent corrosion?
(Zinc coated was the response, but noticed some postings have noted the use of stainless steel)
c. What sealant / caulking should be used to ensure weight tight seal (3M 4200)?
(response was to use a polyurethane sealant- - - many kinda on the market for concrete, flashing, etc....straight answer please!)
d. Lastly, several other screws do not tighten and rotate when attempt to tighten, should these be replaced with larger screws?
(I got the screw out but receive three different sizes to use - #8x3/4"...#8x1"...#10x3/4".....#10x1")
2. Front bumpers had come loose and out of the caulking seal. I was able to retighten securely.
a. What type of caulking should be used to reseal around the bumpers and other areas on the camper?
3. The exterior protective coating on the bottom of the camper is in need of minor repairs, due to minor bumps exposing unprotected natural wood.
a. What paint type should be used to seal exposed wood?
(reply was exterior acrylic, marine grade, and exterior paint.......so, is this a latex paint? oil base paint? what makes it marine grade? home depot was not sure what to sale with acrylic...)
*****Any suggestions from the WTW FWC owners would be greatly appreciated...