Rieco-Titan Customer Service
#1
Posted 30 August 2007 - 07:14 PM
Now, is that any way to treat a potential customer? So, I built that tank of a dolly I posted here and sent him an email this morning informing him that I did, indeed, "do it myself". Why did I post this? Well, most of us use RT jacks and they are good products, but I feel no need to support such an attitude and thought my story might be useful to other customers. Thanks for listening.
Now, just roaming around in a stock Land Cruiser (not stock for long though... bawahahha [evil laugh])
#2
Posted 31 August 2007 - 08:54 PM
EMail is sometimes hard to interpret and it's easy to piss someone off without intending to.
A long time ago, my Dad was talking to a taxi company in NYC about putting Chrysler-Nissan diesel engines in taxis. When they asked Chrysler for a price on new taxis w/o the engines, they quoted $500 more than with, because of the custom order. What the company did was order them with engines and then swapped the new engines for the labor to take them out and install the diesels. Everybody was happy!
#3
Posted 01 September 2007 - 12:41 AM
#4
Posted 01 September 2007 - 06:51 AM
Brett,
While what you are asking for does seem to use less material, we buy our material for the current size that we make. To modify that to a different size takes a couple hours labor to recut and put together. Hence the extra labor charge to make yours a custom size. If you have any more questions or concerns, please call me at xxx-xxx-xxxx.
Sincerely,
Whoever is in charge
Just a few more lines and he probably would have sold a dolly and had a happy customer who would have sold more dollies for him over this forum and out in the real world while traveling around. Instead, he now lost the sale and future sales from that customer.
Of course Brett went out and built a dolly that he can move a small house on if he needs too. Never know when the neighbors will need to move.
#5
Posted 01 September 2007 - 03:14 PM
When I asked them about the dolly a couple of years ago I got "The pictures a prototype we dont have the product in production yet". So I asked when that might be and I got "who knows you just have to keep calling us". So I went to Harbor "Fright" and bought a small utilily trailer. Problem solved. They make a quality product but their customer service sux.
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#6
Posted 02 September 2007 - 04:15 PM
They make a quality product but their customer service sux.
Just a few more lines and he probably would have sold a dolly and had a happy customer who would have sold more dollies for him over this forum and out in the real world while traveling around. Instead, he now lost the sale and future sales from that customer.
Of course Brett went out and built a dolly that he can move a small house on if he needs too. Never know when the neighbors will need to move.
Exactly my point. He may have been technically correct, but the 5 question marks is condescending and reeks of insincerity.
I plan to put the whole truck and camper on the dolly for safe storage. Don't want flat spots on the tires, you know.
Anyway, I didn't mean to start a debate. I was just trying to share the info in case anyone was interested and probably just vent a little too.
Now, just roaming around in a stock Land Cruiser (not stock for long though... bawahahha [evil laugh])
#7
Posted 02 September 2007 - 05:11 PM
I plan to put the whole truck and camper on the dolly for safe storage. Don't want flat spots on the tires, you know.
Great idea, forgot about those flat spots on the tires. You may be on to something here.
#8
Posted 03 September 2007 - 05:33 PM
Thanks for sharing, nothing pisses me off more than crappy customer service. Actualy I have never been impressed with the Reco-Titan jacks on my camper, the finish is horrible and for $500 I expect a work of art.
#9
Posted 04 September 2007 - 01:10 PM
Of course I have to ask... What brand of camper jacks does ATC/FWC use (for their current models)?Actualy I have never been impressed with the Reco-Titan jacks on my camper, the finish is horrible and for $500 I expect a work of art.
Mike
'08 ATC Cougar (built 06/16/08)
# of nights in camper: '08=15, '12=21,'13=16, '14=10, '15=52, '16=11, '17=20 (equals 145)
#10
Posted 05 September 2007 - 04:37 AM
Of course I have to ask... What brand of camper jacks does ATC/FWC use (for their current models)?
Mike
Mine are RT as per Ben's suggestion. I think that's what he sells with them.
Now, just roaming around in a stock Land Cruiser (not stock for long though... bawahahha [evil laugh])
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