keith
Contributors
- Joined
- Feb 9, 2009
- Messages
- 108
Just returned from the factory after they completed a few repairs.
We lived in our Hawk for almost 2 months traveling Alaska this past summer (and a few weeks and weekends here and there) As with anything new (with several custom options) a few minor issues and a fridge problem needed attention.
Chicali and his crew went above and beyond... The all electric Waeco fridge started acting up in in Alaska. Waeco wanted to repair it. FWC felt bad about it not working midway through the trip and asked for replacement. It was completly replaced. The "new" skylite roof vent had a placement interferance with the arm used to lift the front. They replaced the entire roof. They were even willing to relocate the skylite to the rear vent location and put the fantastic fan vent up front. I highly recomend the new vent. They also replaced the cabinet face because they "didn't like something". I didn't even ask for it. There were a couple of other minor little things that didn't really matter, but they were happy to fix.
The short story here is... FWC is a stand up, professional company. Willing and happy to stand behind their work and product. We are lucky to have such a great team working to make comfort possibe 50 miles off the pavement.
We lived in our Hawk for almost 2 months traveling Alaska this past summer (and a few weeks and weekends here and there) As with anything new (with several custom options) a few minor issues and a fridge problem needed attention.
Chicali and his crew went above and beyond... The all electric Waeco fridge started acting up in in Alaska. Waeco wanted to repair it. FWC felt bad about it not working midway through the trip and asked for replacement. It was completly replaced. The "new" skylite roof vent had a placement interferance with the arm used to lift the front. They replaced the entire roof. They were even willing to relocate the skylite to the rear vent location and put the fantastic fan vent up front. I highly recomend the new vent. They also replaced the cabinet face because they "didn't like something". I didn't even ask for it. There were a couple of other minor little things that didn't really matter, but they were happy to fix.
The short story here is... FWC is a stand up, professional company. Willing and happy to stand behind their work and product. We are lucky to have such a great team working to make comfort possibe 50 miles off the pavement.