chnlisle
Post Master
This can be filed under Credit Where Credit Is Due. 2/14/12 I took my truck into my local Dodge dealer because I wanted the cooling system drained and filled and because of a suspicious noise from up front. It sounded like a wheel bearing but not as loud. It turned out to be the pinion bearings in the front dif. Further the front hub bearings were showing excessive wear. This truck has never been abused and all the required services were done at the correct intervals. Hell it only had 72,000 miles on it. The parts came to $830 and labor was $345. You can imagine how pissed I was. The warranty ran out 60 days earlier. I believe I was treated very fairly by Jim Click Dodge in Tucson but never the less I was out of pocket almost $1200.
I wrote to Ram Brand CEO Fred Diaz and told him how much I loved this truck and that bearings don't just go bad 2 months out of warranty. I further said I thought considering the factsI felt Ram Brand should, at the very least, cover some of the costs. I got a call this AM from one of the CEO's guys telling me that they are sending me a check to cover the complete cost of the repairs. My brother in law and my daughter both had '06 Ford Diesels. Both trucks were just junk and after several years and several lawyers Ford ended up buying back the trucks. Ford needs to take a lesson from Dodge on customer service.
I wrote to Ram Brand CEO Fred Diaz and told him how much I loved this truck and that bearings don't just go bad 2 months out of warranty. I further said I thought considering the factsI felt Ram Brand should, at the very least, cover some of the costs. I got a call this AM from one of the CEO's guys telling me that they are sending me a check to cover the complete cost of the repairs. My brother in law and my daughter both had '06 Ford Diesels. Both trucks were just junk and after several years and several lawyers Ford ended up buying back the trucks. Ford needs to take a lesson from Dodge on customer service.