Sorry to join in late in the game with this conversation.
Unfortunatly FWC has never given out Autocad or Soildworks drawing to customers. Most of the reason ... they just didn't have any in the past. They weren't available. The past 4 or 5 years+ FWC has been doing more and more drawings for all of the campers, framing, floor plans, etc. It is a work in progress and changes almost every week. Our engineers can't always keep up with the new designs we throw at him.
We also have learned that giving some customers too much information can be a curse too. In a few cases over the years we have supplied the customer all of the information they were looking for and needed, but the customer didn't know what they were looking at and didn't know how to read a tape measure. It caused more problems for the both of us in the end. I have talked to many of the other truck camper manufacturers, trailer manufacturers, motor home builders, etc. over the years, I can't think of any of them giving out frame drawings for each model? I would LOVE for FWC to be able to supply each customer with that! But with what we have to work with and how often things change & improve, we don't have enough staff to make that a reality, at least not yet.
Depending on who you talk with at FWC, we always try and be as accomodating as possible. We have a staff of almost 70 people now and we are growing. so many different people and all with different personalities. Pick any department in the building and I would say most everyone is maxed out. What is asked of the staff members is not always humanly possible during a normal work week. We are running a 100mph trying to get everything done at the end of each day. If you knew us and could sit in on a normal work week at FWC you would be amazed at how positive our staff members stay and how much they try and help the customers whenever possible. Our staff fights more than anyone for the customers (behind the scenes).
Terry or myself are always glad to help customers with camper information and taking pictures of their camper on the production line. I have documented many camper builds over the years for my customers, not with line drawings, but with pictures of the camper, their particular framing, etc. For an outsider or a customer that might come from a different industry or has worked at a well oiled, smooth running company, they usually don't have any idea on how busy we are at FWC and how understaffed we feel sometimes.
Our willingness to help the customer with every request is not a function of "we don't want to". It is a function of "we just can't".
We have 225 campers on order right now, and if we had to document each camper and take pictures for every customer, we would not be able to take calls, do e-mails, or help in other ways to keep the wheels on the bus.
We are going to have some FWC supporters out there, some haters, some customers with awesome experiences, and some customers that might not have had a good experience with us. But please know that we are giving it 110% here to build some of the best campers on the market and take care of our customers the very best we can. We are not sitting back crusing, building the same old campers we did many years ago. We are always improving the parts we use, our designs, our floor plans, and the campers over-all from top to bottom.
I can fully see our strengths and weaknesses when it comes to sales and customers service. I have been living and breathing Four Wheel Campers 50 hours a week for the past 14-15 years. There are many things I would change and improve if I could, but we all here at FWC work with what we have, to make all of this possible. We really do love our customers, and are here to support you. But please be patient and understanding that there are some things we can do, and some things we can't do for every customer. Always feel free to ask, have some patience with us as we grow, and let's try and work together to make FWC a better camper & a better company.
PS: If you have e-mailed me Wallowa asking for frame drawing, please hang in there (not sure if you have or haven't?) I don't work in retail sales any longer, but I'm glad to try and help you if at all possible. It can take me some times to gather information and I can only do it as time allows. But that said, I can always get it for you sooner or later. I'm still taking walk-in customers, used camper calls, new camper calls, answering 20 - 30 e-mails a day, helping our dealers, maintaining our website, managing our database, sitting in on meetings, working with our marketing projects, attending trade shows, etc. (and handling our social media accounts when I get home at night, LOL). I love it all and I really enjoying working with our customers. I'm just super busy right now, like most of the staff here at FWC, trying to keep up with our growth and daily responsibilities.
Thanks for listening and your patience.
I can be reached at (800) 242-1442 or Stan@fourwh.com if you would like to talk further. Call or e-mail anytime.
Thank you.
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