Good answer jaSAn.
I think what we often fail to do is ask some of those qualifying questions, prior to giving an answer. I think the nature of a forum, sort of dictates this to a degree, because of the delay time in communication. We want to best answer the question in one reply.
I recently worked in Apple computer sales for 5 1/2 years. Customers would often come in and ask, "which is the best computer?".
Knowing the product line inside out, there is no simple answer to that question.
A simple answer might be "the most expense model".
Of course customers are looking for the best computer to meet their needs.
Budget, weight, battery life, screen size, storage space, processing speed, graphics processing, ports
I would have to ask a lot of questions to determine their needs. The more experience I gained as a sales person generally meant I had a much bigger arsenal of questions to draw from.
I think "engineer types" are critical thinkers "the process of actively and skillfully conceptualizing, applying, analyzing, synthesizing, and evaluating information to reach an answer or conclusion". Because of this there are no easy questions or answers.
Edited by Bill D, 21 February 2017 - 10:23 PM.