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Why did you choose ATC over FWC


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#11 benburnett

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Posted 09 August 2007 - 01:44 AM

Cabezone,

I have to thank you for that one. That is probably the highest compliment that I can ask for in my line of business.

One correction to your post. Our delivery fee is .75 a mile one way, not both ways.

Thank you again for the great post.
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Sincerely,

Ben

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#12 cabezon23

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Posted 09 August 2007 - 02:02 AM

Correct me if I'm wrong, but the way I understood the $0.75 per mile is to bring the camper to Florida, and then to get your truck back to California. I guess I didn't put that clear enough on the last post.

It wouldn't make sense otherwise, only if you sold the truck here.

So, in my case it's a 6200 mi round trip, that's a looooong ride. Especially on the way back without the camper.
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#13 benburnett

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Posted 09 August 2007 - 02:08 AM

No, the .75 a mile is just charged to get the camper out to you. We don't charge anything for us to drive back without the camper. In your case if the mileage you put up is right the charge would be .75 for 3100 miles or 2325.00 for delivery.

I have done a cost for delivery of the camper and the .75 a mile one way as I described above will just cover our cost of fuel, lodging and meals to take the camper to you and get home. I don't see a reason to try and make a profit off of delivering a camper to a customer. If the customer is happy they will sell many campers for us over the years and even if we lost a little on the delivery it will be made up over time.
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Sincerely,

Ben

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email: benbntt@gmail.com

#14 marc

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Posted 09 August 2007 - 02:43 AM

No, the .75 a mile is just charged to get the camper out to you. We don't charge anything for us to drive back without the camper. In your case if the mileage you put up is right the charge would be .75 for 3100 miles or 2325.00 for delivery.

I have done a cost for delivery of the camper and the .75 a mile one way as I described above will just cover our cost of fuel, lodging and meals to take the camper to you and get home. I don't see a reason to try and make a profit off of delivering a camper to a customer. If the customer is happy they will sell many campers for us over the years and even if we lost a little on the delivery it will be made up over time.


Thats customer service par none.

Marc
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#15 chnlisle

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Posted 09 August 2007 - 03:14 PM

Hey I have an idea. Why dont we set up a network to relay the camper cross country. We'll all get to use it and break it in. I promise I wont treat it like a rental car.
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#16 Sam

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Posted 11 August 2007 - 03:51 AM

If you have the time, I can't think of a better way to break in your new camper than to drive out, visit Ben and the gang and then drive back with your new ATC, taking in all the sights along the way!
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#17 cvc

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Posted 14 August 2007 - 04:53 AM

We researched campers for a couple of years (RV shows, sportsman shows, FWC factory three times) and even went to Pendelton Oregon to get a used Alaskan camper to try truck camping before taking the plunge on a new one.

I found ATC by pure luck. Driving by, I stopped to ask the price of a refurbished Keystone sitting in the yard. I was at the first ATC factory! It didn't take long to figure out who I wanted to do business with.

1. Ben and Marty were more than willing to answer all of our questions, and we had a BUNCH!

2. ATC was willing to build the camper we wanted. They added a window, a radio with antenna, and a solar panel, no problem.

3. Workmanship and quality of of their products.

4. Price (some what). We ordered in December, so ATC paid the taxes. Other than that, the prices were pretty close.

5. Integrity and honesty. When you ask a question they tell you the truth, not something to sell you a camper.

6. They stand behind their product 100%!

All this adds up to GREAT CUSTOMER SERVICE!!!
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#18 Quint

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Posted 17 August 2007 - 06:34 AM

I bought the ATC because of the following reasons.
1. Extended bed is standard. I own the Bobcat and i easily have more than four feet of standing room behind the bed even with bed fully extended. I need to measure but it's spacious.

2. The extra 4" of width combats any chance of claustrophobia.:)

3. The bed has 4" cushions. I've lost count of the times I've laid down and awoken not even intending to fall asleep because it's so comfortable.

4. ATC delivered to me in Kansas City.

I find myself enjoying the camper more and more as time goes by. Ben answers the phone anytime and provides un-beatable customer service. I can't recommend this product enough. Currently, I'm the only owner on the east coast but I'm sure that's going to change, quickly.:) :D
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#19 flinchlock

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Posted 17 August 2007 - 03:16 PM

Currently, I'm the only owner on the east coast but I'm sure that's going to change, quickly.:) :D

Can I ask you (and other members) to indicate where you live?

Click on "User CP" (CP = Control Panel)
Click on "Edit Profile"
Scroll down to "Where you live"
Please fill in whatever info you are comfortable with, ie: City & Sate, or just State, or Mid-West, or the Moon, or ... :)

Mike
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# of nights in camper: '08=15, '12=21,'13=16, '14=10, '15=52, '16=11, '17=20 (equals 145)


#20 chnlisle

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Posted 17 August 2007 - 05:25 PM

OK but Im not including my ATM password,
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Click here to see my ATC Cougar
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(520)579-9610
jayaronow@gmail.com





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